Refund policy
Cottage Country Outfitters | Operated by N49 Management Ltd. | Version 1.0 | July 2026
At Cottage Country Outfitters we want you to be completely satisfied with every purchase. If something is not right, we will make it right. This policy explains how returns, refunds, and exchanges work for products purchased through cottagecountryoutfitters.ca.
Cottage Country Outfitters is operated by N49 Management Ltd., an Ontario corporation. This policy is governed by Ontario's Consumer Protection Act, 2002 and applies to all purchases made by Canadian consumers through our online store.
Return Window
You may return most products within 30 days of the delivery date for a full refund or exchange. The return window begins on the date your order is confirmed as delivered by the carrier.
If you have not received your order or your tracking shows delivered but you have not received the package, please contact us at contact@cottagecountryoutfitters.ca before initiating a return.
Condition of Returned Items
To be eligible for a return, items must be in their original, unused condition; in the original packaging with all included components, inserts, and documentation; and free from damage, modification, or signs of use. Items that do not meet these conditions may be subject to a restocking fee of up to 15% of the purchase price, or may be returned to the customer at our discretion.
How to Initiate a Return
To start a return, contact us at contact@cottagecountryoutfitters.ca with your order number, the item(s) you wish to return, and the reason for the return. We will respond within 2 business days with return instructions. Do not ship items back without first receiving a return authorization from CCO — unauthorized returns may not be accepted.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is due to a defective or damaged product, an incorrect item shipped, or a product that does not match its description on our website. Where CCO is responsible for the return, we will provide a prepaid return shipping label by email. For customer-initiated returns, we recommend using a trackable shipping method as CCO cannot be responsible for items lost in transit.
Refunds
Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5 business days to your original payment method. Please allow an additional 3-5 business days for your financial institution to process the refund before it appears on your statement. Refunds will be issued for the full purchase price of the returned item. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We are happy to exchange an item for a different size, colour, or variant where available. Contact us at contact@cottagecountryoutfitters.ca to confirm availability before returning the original item. Exchanges are subject to the same return conditions above.
Non-Returnable Items
The following items cannot be returned or refunded: opened safety, health, or first aid products for hygiene reasons; downloadable digital content including guides and checklists once accessed; customized or personalized products made to your specifications; hazardous materials or items subject to Transport Canada TDG regulations; and items purchased on final sale — clearly marked at time of purchase.
This does not affect your rights under Ontario's Consumer Protection Act, 2002. If a non-returnable item is defective or not as described, please contact us — we will work with you to resolve it.
Defective or Damaged Products
If you receive a defective or damaged item, contact us within 60 days of delivery at contact@cottagecountryoutfitters.ca with a description and photographs of the issue. We will arrange a replacement or full refund at no cost to you, including return shipping.
Product Recalls
In the event of a product recall, CCO will notify affected customers directly by email and post a notice on our Product Recalls page. Recalled products will be eligible for a full refund regardless of the original purchase date or return window. Return shipping for recalled products will be arranged and paid by CCO.
Drop-Ship Orders
Some CCO products are fulfilled directly by our supplier partners. Your return experience will be the same regardless of fulfillment method — all returns are coordinated through CCO. Do not ship a return to any address without first receiving a return authorization from CCO — your authorized return address may be a CCO facility or the fulfilling supplier's returns facility, and will be confirmed in your return instructions.
Contact Us
Email: contact@cottagecountryoutfitters.ca
Response time: Within 2 business days
Mailing address: PO Box 44516, Nepean RPO Chapman Mills, Ottawa, Ontario K2J 0P9
Operating entity: N49 Management Ltd., Ontario Corporation No. 1001480377