Shipping policy
Cottage Country Outfitters | Operated by N49 Management Ltd. | Version 1.0 | July 2026
This Shipping Policy explains how Cottage Country Outfitters processes, ships, and delivers orders placed through cottagecountryoutfitters.ca. We ship to addresses across Canada. We do not currently ship outside Canada.
Cottage Country Outfitters is operated by N49 Management Ltd., an Ontario corporation. All prices on our store are in Canadian dollars and include applicable HST where required.
Order Processing
Orders are processed on business days, Monday through Friday, excluding Canadian federal statutory holidays. Orders placed after 12:00 PM ET or on weekends and holidays will be processed the following business day.
Standard in-stock product: 1-2 business days
Drop-ship product — fulfilled by supplier: 1-3 business days
Custom or made-to-order product: As specified at time of purchase
Pre-order product: As specified on the product listing
Processing time is separate from shipping transit time. Your total delivery time is processing time plus transit time.
Shipping Methods and Estimated Transit Times
CCO ships via Canada Post and selected regional carriers depending on product size, weight, and delivery location. Estimated transit times below are from the date of shipment, not the date of order.
Standard shipping — Ontario & Quebec: 3-5 business days
Standard shipping — Western Canada: 5-8 business days
Standard shipping — Atlantic Canada: 5-7 business days
Standard shipping — Northern & Remote: 7-14 business days
Expedited shipping (where available): 2-3 business days
Transit times are estimates only and are not guaranteed. Delays may occur due to carrier volume, weather, or circumstances beyond CCO's control. CCO is not responsible for carrier delays once an order has been shipped.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery address, package weight, and dimensional weight of your order. The shipping cost will be displayed before you complete your purchase. Free shipping thresholds and promotional shipping offers will be clearly displayed on the website when available and will be applied automatically at checkout.
Tracking Your Order
A tracking number will be emailed to you within 24 hours of your order being shipped. You can track your order directly through the carrier's website or through the Track My Order link on cottagecountryoutfitters.ca. If you have not received a tracking number within 3 business days of your order being placed, contact us at contact@cottagecountryoutfitters.ca with your order number.
Delivery to Cottage and Seasonal Addresses
We understand that many of our customers ship to seasonal cottage addresses. Please ensure your delivery address is complete and accurate, including any road name, lot number, or rural route information. If your cottage address is only accessible seasonally, confirm that someone will be available to receive the delivery before placing your order. For remote or rural addresses, transit times may be longer than standard estimates. CCO recommends using a permanent residential address for orders placed outside the cottage season.
Canada Post delivers to most rural and remote Canadian addresses. If you are unsure whether your address is serviceable, contact us before placing your order and we will confirm.
Failed Deliveries
If a delivery attempt is unsuccessful, the carrier will leave a delivery notice and attempt redelivery or hold the package at a local post office or depot for pickup. If the package is returned to CCO as undeliverable, we will contact you by email to arrange reshipment. Reshipment will be at the customer's cost if the original delivery failed due to an incorrect address or failure to retrieve the package, and at CCO's cost if the failed delivery was due to a carrier error.
Drop-Ship Orders
Some CCO products are shipped directly from our supplier partners to your delivery address. Your order will arrive in unbranded or supplier-branded packaging — there will be no supplier marketing materials or pricing information included. Tracking information will be provided in the same way as all CCO orders. If your order contains multiple products from different suppliers, you may receive separate shipments with separate tracking numbers — you will be notified of each shipment.
Dangerous Goods and Restricted Items
Some products available through CCO may be subject to Transport Canada Transportation of Dangerous Goods (TDG) regulations or Canada Post shipping restrictions. Where applicable, this will be clearly noted on the product listing. CCO complies with all applicable Canadian shipping regulations. Products subject to shipping restrictions may not be available for delivery to all addresses.
Lost or Damaged Shipments
If your order arrives damaged or is confirmed lost by the carrier, contact us within 14 days of the expected delivery date at contact@cottagecountryoutfitters.ca with your order number and a description of the issue. For damaged shipments, please retain the original packaging and include photographs in your message. CCO will arrange a replacement or refund in accordance with our Returns and Refunds Policy.
Contact Us
Email: contact@cottagecountryoutfitters.ca
Response time: Within 2 business days
Track My Order: cottagecountryoutfitters.ca/track
Mailing address: PO Box 44516, Nepean RPO Chapman Mills, Ottawa, Ontario K2J 0P9
Operating entity: N49 Management Ltd., Ontario Corporation No. 1001480377