FAQs
Frequently Asked Questions
Orders & Shipping
How long does shipping take? Standard shipping takes 3-7 business days across Canada. Express shipping takes 1-2 business days. Orders are processed within 1-3 business days after payment confirmation.
Do you ship outside Canada? Not at this time. Cottage Country Outfitters ships within Canada only. International shipping will be considered in future seasons.
How much does shipping cost? Standard shipping is $9.99 on orders under $75. Orders of $75 or more ship free anywhere in Canada. Express shipping is $20.00.
Why did my order ship from multiple locations? Cottage Country Outfitters ships directly from our Canadian supplier network. Some orders containing multiple products may ship separately from different suppliers. You will receive individual tracking information for each shipment.
How do I track my order? Tracking information is emailed to you once your order has shipped. If you have not received tracking within 5 business days of ordering please contact us at contact@n49management.ca.
Returns & Refunds
What is your return policy? We offer a 30-day return policy from the date you receive your order. Items must be unused, in original packaging, and accompanied by proof of purchase. Contact us before returning any item, return addresses vary by supplier.
How do I start a return? Email contact@n49management.ca with your order number and reason for return. We will confirm the return address and next steps within one business day.
How long do refunds take? Once your return is received and approved, refunds are processed to your original payment method within 10 business days.
Can I exchange an item? The fastest way to exchange is to return the original item and place a new order once the return is approved.
Products
What is the Better Tools standard? Every product at Cottage Country Outfitters is evaluated against the Better Tools standard before it makes the store. A product must reduce time, prevent mistakes, improve safety, or genuinely enhance your time at the lake. If it doesn't meet the bar it doesn't make the store.
How do I know if a product is Canadian made? Every Canadian product is tagged with a specific origin claim, Product of Canada, Made in Canada, Designed or Engineered in Canada, Assembled in Canada, or Canadian Company. We verify every claim before applying it. Visit our Buy Canadian page to learn what each term means.
Are your products safe for use near lakes and waterways? All cleaning and maintenance products we carry are evaluated for lake safety. Products in our Go Green collection are phosphate-free, biodegradable, or specifically formulated for use near freshwater. Visit our Go Green page for full details.
Do you carry products for all seasons? Our launch collection focuses on summer cottage needs. Fall, winter, and spring collections will be added in future seasons. Sign up for our newsletter to be notified when new products arrive.
My Cottage Property
What is My Cottage Property? My Cottage Property is CCO's free membership program. Register your cottage, lake or region, and province, and we tailor product recommendations, guides, and seasonal content to your property.
Is My Cottage Property free? Yes, completely free. No credit card required.
Account & Privacy
Do I need an account to order? No, you can check out as a guest. Creating an account lets you track orders and access your purchase history.
How is my personal information used? Your information is used only to process orders and communicate with you about your account. We do not sell your data. Read our full Privacy Policy for details.
How do I unsubscribe from emails? Every marketing email contains an unsubscribe link at the bottom. Click it at any time to opt out. You will continue to receive transactional emails related to orders you have placed.
Contact
How do I get in touch? Email us at contact@n49management.ca. We respond to all inquiries within one business day, Monday to Friday, 9am to 5pm Eastern Time.
Life Is Better At The Lake.