Product Recalls
Cottage Country Outfitters takes product safety seriously. If a product sold through our store is recalled — whether by the manufacturer, a government safety authority, or at CCO's own initiative — we will post the details here and notify affected customers directly by email.
If a product you purchased is recalled
You are entitled to a full refund, regardless of when you purchased it or how long ago your return window closed. Return shipping for recalled products is arranged and paid for by CCO — you will never be asked to cover the cost of returning a recalled item.
What happens when a recall occurs
- We are notified of the recall by the supplier or a regulatory authority (or identify a safety issue ourselves).
- We identify every customer who purchased the affected product.
- We email affected customers directly with recall details and return instructions.
- We post a notice on this page, including the product name, the reason for the recall, and what to do.
- We process full refunds as returns are received — no restocking fees, no exceptions.
Currently, no CCO products are subject to an active recall.
If you believe a product you purchased from CCO has a safety issue — even if it hasn't been formally recalled — please contact us right away. Do not wait for a formal recall notice if you have safety concerns about a product in your possession.
Contact Us
Email: contact@cottagecountryoutfitters.ca
Response time: Within 2 business days (safety concerns are prioritized)
Mailing address: PO Box 44516, Nepean RPO Chapman Mills, Ottawa, Ontario K2J 0P9